FAQ

Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship.
Due to extra safety precautions at our warehouse, the processing time for orders is 1-2 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Yes -- we ship to P.O boxes! All orders being sent to a P.O. box will ship through USPS Priority Mail

If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery.
Additionally, packages may be prematurely marked as delivered. We suggest waiting 7 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us and we will find a solution!
Please be aware, lost packages must be reported within 14 days of the marked delivery date.

At this time, we ship with UPS and 4PX for all orders

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@drivesline.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@drivesline.com.